Responsible Gaming

1. Play for Entertainment

Gambling should always be treated as entertainment, not as a way to earn money or recover financial losses.

If you choose to gamble, we encourage you to:

• decide in advance how much time and money you are comfortable spending;
• only gamble with money you can afford to lose;
• keep track of the amount of time you spend playing;
• take regular breaks;
• avoid chasing losses;
• avoid gambling when you are upset, under significant stress or impaired by alcohol or other substances;
• never borrow money in order to gamble; and
• remember that the outcome of gambling is uncertain and losses are always possible.

Setting personal boundaries before you start can help gambling remain an entertainment activity rather than becoming something that negatively affects other areas of your life.

2. 18+ and Protection of Minors

LLAMA Games content is intended only for adults aged 18 or over, or the higher minimum legal gambling age applicable in the relevant jurisdiction.

Minors should not participate in gambling activities.

Licensed operators offering LLAMA Games content for real-money play are responsible for implementing age and identity verification measures in accordance with the laws and regulatory requirements applicable to them.

Parents and guardians should also consider measures that can help prevent minors from accessing gambling content, including:

• keeping gambling account credentials private;
• not allowing minors to use devices while gambling accounts are logged in;
• using parental-control and content-filtering tools where appropriate; and
• discussing the risks associated with gambling openly and appropriately.

3. Know Your Limits

Being aware of the amount of time and money spent gambling is an important part of maintaining control.

Licensed gambling operators may provide responsible-gaming tools such as:

• deposit limits;
• spending or loss limits;
• wagering limits;
• session or time limits;
• reality checks and reminders;
• temporary breaks or time-outs;
• access to account and gambling history; and
• self-exclusion.

The precise tools available depend on the operator and the jurisdiction in which it operates.

If you play LLAMA Games content through a third-party operator, please consult that operator's Responsible Gaming or Safer Gambling section for information about the tools available to you.

4. Recognising When Gambling May Be Becoming a Problem

Gambling can cause harm when it becomes difficult to control or begins to negatively affect a person's finances, relationships, work or wellbeing.

5. Take a Break

If gambling stops feeling like entertainment, consider taking a break.

You can contact the operator through which you gamble for information about the controls available on your account.

6. Self-Exclusion

If you believe that gambling is causing harm or you want additional support in stopping, self-exclusion can be an important protective measure.

Self-exclusion allows an individual to request that access to gambling be restricted for a specified period. Depending on the country, this may be available directly through individual gambling operators or through national or multi-operator self-exclusion programmes.

Because LLAMA Games does not operate player accounts, we cannot activate self-exclusion on a player's behalf.

If you wish to self-exclude, please contact the gambling operator through which you access our games or consult the recognised self-exclusion programme available in your jurisdiction.

7. Seeking Help and Support

If gambling is negatively affecting you or someone close to you, we encourage you to seek help.

Independent and confidential support services are available in many countries and can provide information, counselling and practical assistance.

Because support services and self-exclusion arrangements vary between jurisdictions, we recommend contacting an appropriate recognised organisation in your country of residence.

8. LLAMA Games and Licensed Operators

LLAMA Games supplies gaming content to business partners and licensed gambling operators.

The operator through which a player accesses LLAMA Games content is responsible for the player relationship and, where applicable, for:

• player registration;
• age and identity verification;
• deposits and withdrawals;
• responsible-gaming tools;
• account limits;
• self-exclusion;
• player protection measures;
• customer support; and
• compliance with the gambling regulations applicable to its services.

Any request concerning your player account, gambling activity, limits, deposits, withdrawals or self-exclusion should therefore be addressed directly to the relevant operator.

9. Demo Games on the LLAMA Games Website

The LLAMA Games Website may provide demonstration versions of certain games.

These demonstrations are provided for promotional, demonstration and entertainment purposes only.

No real-money wagers can be placed through LLAMA Games demo games, and any credits, balances, prizes or winnings displayed within a demonstration have no monetary value and cannot be withdrawn or redeemed.

Access to demo games is intended for adults aged 18 or over.

10. Our Approach

We recognise that responsible gaming is a shared responsibility across the gaming industry.

As a game provider, we seek to:

• design and supply gaming content responsibly;
• work with appropriately licensed business partners where required;
• support compliance with applicable regulatory requirements;
• provide accurate and transparent information about our games;
• ensure that our own Website and demo content are clearly age-restricted;
• avoid presenting gambling as a guaranteed or reliable way to make money; and
• encourage awareness of responsible-gaming tools and independent support resources.

We will continue to review our approach as regulatory standards, technology and industry practices evolve.

18+. Please play responsibly.

Please note that LLAMA Games cannot manage, suspend or self-exclude individual player accounts. For account-related assistance, please contact the relevant gambling operator directly.